| FAQs | ||
| How can I reach Customer Service? How do I login and register so I can buy merchandise? Why do I have to register when placing an order? How does the shopping cart work? I registered but forgot my password, what do I do? How do I check the status of my order online? What is your return policy? After placing an order, may I change or cancel it? How do I use a Gift Certificate? When do the Spirit LinQ Certificates expire? Are all the transactions secured and safe? Where is the merchandise shipped from? How long does it take to receive my order? Do you ship to P.O. Boxes? |
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| Q: How can I reach Customer Service? | Return To Top | |
| A: You may reach our Customer Service Department the following ways: | ||
| Email: | customerservice@qwestspiritstore.com | |
| Telephone: | (866)344-5422 M-F 8:00 a.m. to 5:00 p.m. MST, Excluding holidays |
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| Fax: | (303)292-2158 | |
| Mail: | Qwest Spirit Store Customer Service Denver, Colorado Store
Lakewood, Colorado Store
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| Q: How do I login and register so I can buy merchandise? | Return To Top | |
| A: Add your items to your Shopping Cart and select the desired quantity. When you are ready to place your order, click the "Checkout" button from the Shopping Cart. You will be prompted to login as a returning customer or set up your account with an email address and password. If you are a returning customer, enter your email address and password. Your profile will be displayed and you will be able to verify and update your existing billing and shipping information. | ||
| Q: Why do I have to register when placing an order? | Return To Top | |
| A: This saves your user profile in the database and allows you to check the status of your orders and view your order history. It also saves you from having to re-enter this information when you return to do more shopping. This feature is common on most e-commerce sites. Your credit card information is never saved. | ||
| Q: How does the shopping cart work? | Return To Top | |
| A: Just as in a physical store, your Shopping Cart holds items until you are ready to check out. From the Shopping Cart you can: You can always get back to your cart by clicking the "View Shopping Cart" button found at the top of the page. |
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| Q: I registered but forgot my password, what do I do? | Return To Top | |
| A: If you have forgotten your password, click on Sign In and then click I Forgot My Password. If you have not established a secret question, click no and then fill out the form with the email address that you registered with and you will be sent an email with instructions on how to reset your password. At that time you can establish your secret question. If you have established a secret question, click yes and you will be prompted for your question and your answer. Once you answer those correctly, you can then reset your password. | ||
| Q: How do I check the status of my order online? | Return To Top | |
| A: Click on the "My Account" button on the top navigation bar. Click on the Order Tab. Then click on the "Check My Order Status" link. Choose a date range (in 30 day increments) and view your status. The system will email you when your order ships with a tracking number as long as you have entered a valid email address. If you have any questions please email customer service: customerservice@qwestspiritstore.com | ||
| Q: What is your return policy? | Return To Top | |
| A: All items purchased from this site can be returned within 30 days if they are new and unused and in their original packaging. Please include a copy of the packing slip (if you still have it), your name and contact information and instructions on whether you want a credit or exchange for a like item in another size. The return address is: Qwest Spirit Store Fulfillment 7600 S. Grant St. Unit A3 Littleton, CO 80122 |
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| Q: After placing an order, may I change or cancel it? | Return To Top | |
| A: Once an order has been submitted, you will not be able to edit or cancel it. Please contact Customer Service for assistance. | ||
| Q: How do I use a Gift Certificate? | Return To Top | |
| A: To use a Gift Certificate, choose the option "pay with Credit Card" after clicking on "Checkout". Fill in the required information and choose your shipping method. On the order total page, you can enter your Gift Certificate number at the bottom and click "Apply to Order". If you have more than one, just enter the numbers, one by one, and click "Apply to Order". You will not have to enter a Credit Card number if your Gift Certificate Value is equal to or greater than the Order Total. If there is a balance left that is greater than $1.00, then you can pay the balance with your Credit Card. | ||
| Q: When do the Spirit LinQ Certificates expire? | Return To Top | |
| A: All 2005, 2006 and 2007 Spirit LinQ certificates have an expiration date printed in the bottom left-hand corner. This date applies to the total amount of the certificate. If you only use part of the value, the amount remaining on the certificate must also be used by the expiration date printed on it. All 2004 certificates (the only ones without printed expiration dates) expired on Dec. 15, 2005 and are no longer valid for redemption. | ||
| Q: Are all my transactions secured and safe? | Return To Top | |
| A: We appreciate your concern about putting your credit card over the Internet. We are committed to making the Internet a safe and fun place to shop. Given the SSL (Secure Socket Layer) technology employed by our site, doing business on line with us is very safe. Every transaction conducted is encrypted for privacy and we do not store any credit card numbers. It is also important to note that credit card companies are very supportive of business on the Internet. Should your card be used fraudulently, credit card companies will investigate, and most likely the internet company will be charged, not the customer. Furthermore, we are committed to fighting credit card fraud, as our future depends on it. |
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| Q: Where is the merchandise shipped from? | Return To Top | |
| A: All orders placed on the online store are fulfilled and shipped from Denver, CO. | ||
| Q: How long does it take to receive my order? | Return To Top | |
| A: Orders placed by 3PM MST will be shipped the same day, Monday through Friday. Any orders after 3PM MST will be shipped the following business day. | ||
| Q: How much is shipping/handling for international (shipped outside US) orders? | Return To Top | |
| A: You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering merchandise, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. | ||
| Q: Do you ship to P.O. Boxes? | Return To Top | |
| A: Our freight carriers are unable to deliver packages to a P.O. Box. | ||
| Copyright © 2005 Bluegrass Promotional Marketing, All rights reserved. | ||